HUMAN RESOURCES IN THE MEDIA: CONTINUOUS EDUCATION AS A KEY TO CONTEMPORARY BUSINESS


Dragana Stefanović

Faculty of Economics and Engineering Management, Novi Sad, Serbia

e-mail: draganavstefanovic@gmail.com



Abstract: The rapidly growing media industry operates under conditions of constant and dynamic change within a highly competitive environment, which constitutes a key prerequisite for its survival and further development. In this context, organizations are increasingly focusing on strategic human resource management, particularly in the areas of recruitment and retention of qualified personnel, as well as on enhancing overall employee productivity. Changes in the contemporary world of work, driven by the development of new technologies, tools, and methodologies, render continuous learning a necessity, as relevant skills quickly lose their currency. At the same time, the achievement of organizational goals requires a workforce capable of adapting to market changes, with human resources management playing a crucial role in anticipating competency gaps and planning training activities. Moreover, continuous education contributes to attracting and retaining talent, as modern employees increasingly value opportunities for professional development and career advancement.

Primary research was conducted to examine the extent to which institutional practices of education and professional development in media organizations contribute to the development of employees’ professional competencies, their adaptability to contemporary professional demands, and their alignment with strategic objectives and professional standards. The research sample was based on purposive sampling and included employees of media organizations in the Republic of Serbia (n = 274). Data were collected between December 2025 and January 2026. The findings demonstrate that continuous education has a dual effect

Frequency Percent Valid Percent Cumulative Percent
Gender Male 123 44.9 44.9 44.9
Female 151 55.1 55.1 100.0
Total 274 100.0 100.0
Level of education High school 79 28.8 28.8 28.8
Higher school 31 11.3 11.3 40.1
Faculty 110 40.1 40.1 80.3
Master 50 18.2 18.2 98.5
PhD 4 1.5 1.5 100.0
Total 274 100.0 100.0
Type of media organization in which you are employed Print media 49 17.9 17.9 17.9
Television 147 53.6 53.6 71.5
Radio 27 9.9 9.9 81.4
Online media / portal 47 17.2 17.2 98.5
News agency 4 1.5 1.5 100.0
Total 274 100.0 100.0
Employment sector Public 26 9.5 9.5 9.5
State sector 248 90.5 90.5 100.0
Total 274 100.0 100.0
Work experience in the media sector Less than 2 years 18 6.6 6.6 6.6
2–5 years 27 9.9 9.9 16.4
6–10 years 37 13.5 13.5 29.9
More than 10 years 192 70.1 70.1 100.0
Total 274 100.0 100.0
Your position within the media organization Journalist 97 35.4 35.4 35.4
Editor 74 27.0 27.0 62.4
Producer 10 3.6 3.6 66.1
Technical staff 39 14.2 14.2 80.3
Management 38 13.9 13.9 94.2
Other 16 5.8 5.8 100.0
Total 274 100.0 100.0
Source: Authors’ calculation



Only 13.1% of organizations reported that they regularly provide seminars and training programs for their employees, while 46.4% do so occasionally, 30.3% rarely, and 10.2% never.

A chi-square test of independence revealed a statistically significant association between responses to the question “Does your organization provide training programs/seminars for employees?” and the type of media in which respondents are employed, χ²(12, n = 274) = 24.756, p = 0.016, phi= 0.301.

As shown in Table 2 (Crosstabulation), the values of the Adjusted Residuals indicate that employees in print media were significantly less likely than expected to report Yes, regularly (Adjusted Residual = –2.5), while the category Never was significantly more frequent than expected (Adjusted Residual = 3.1). Conversely, for employees in television, the number of cases in the Never category was lower than expected.


Table 2 Crosstabulation

Table 2 Crosstabulation
Crosstab Does your organization provide training programs/seminars for employees?
Yes, regularly Occasionally Rarely Never Total
Type of media organization in which you are employed Print media Count 1 18 19 11 49
% within type of media organization 2.0% 36.7% 38.8% 22.4% 100.0%
Adjusted residual -2.5 -1.5 1.4 3.1
Television Count 25 70 44 8 147
% within type of media organization 17.0% 47.6% 29.9% 5.4% 100.0%
Adjusted residual 2.0 0.5 -0.1 -2.8
Radio Count 3 12 8 4 27
% within type of media organization 11.1% 44.4% 29.6% 14.8% 100.0%
Adjusted residual -0.3 -0.2 -0.1 0.8
Online media / portal Count 7 23 12 5 47
% within type of media organization 14.9% 48.9% 25.5% 10.6% 100.0%
Adjusted residual 0.4 0.4 -0.8 0.1
News agency Count 0 4 0 0 4
% within type of media organization 0.0% 100.0% 0.0% 0.0% 100.0%
Adjusted residual -0.8 2.2 -1.3 -0.7
Total Count 36 127 83 28 274
% within type of media organization 13.1% 46.4% 30.3% 10.2% 100.0%
Source: Authors’ calculation



Within media organizations, the most common form of employee professional development is internal training programs (39.8%), followed by external seminars (19.7%), conferences (16.8%), and self-directed learning (16.4%), while online courses are the least represented (7.3%).

A chi-square test of independence revealed a statistically significant association between the form of professional development and the type of media in which respondents are employed, χ²(16, n=274) = 28.580, p=0.027, phi=0.323. The highest proportion of employees in print media and television (42.9% each) reported participation in internal training programs. Employees in radio were most frequently engaged in external seminars, whereas those in news agencies were equally represented in external seminars and conferences (50% each). Online courses were reported only by employees in print media (14.3%) and online media/portals (12.8%), while in other media organizations they were negligibly represented.

Respondents evaluated the statement “Continuous education increases employee motivation” with an average score of 5.62, a median of 6, and a mode of 6. The first quartile (Q1) was 5, indicating that 25% of respondents rated the statement with 5 or lower, while the third quartile (Q3) was 7. The variable demonstrated relatively low variability (CV=26.71%) and strong negative skewness (Skewness=–1.102). This view was consistently expressed across gender, educational levels, organizational positions, employment sectors, and years of professional experience in the media. Among respondents who rated the statement with 5 or higher, the most frequently cited reason was “New knowledge increases confidence and self-assurance in job performance” (44%), followed by “Additional education creates a sense of personal and professional advancement” (34.67%), and “Employees feel valued when employers invest in their knowledge” (21.3%).



Graph 1 Reasons for the positive impact of continuous education on motivation

Source: Authors’ calculation


Respondents evaluated the statement “Media organizations that invest in knowledge adapt more easily to market changes” with a very high average score of 6.06, a Median of 6, and a Mode of 7. The variable exhibited strong negative skewness (Skewness=–1.521) and relatively low variability (CV=19.75%). This view was consistently expressed across gender, educational levels, organizational positions, employment sectors, and years of professional experience in the media. Among respondents who rated the statement with a score of 5 or higher, the most frequently cited reason was “Knowledge enables more efficient implementation of new business and technological models” (44%), followed by “The organization becomes more flexible and better prepared for competitive challenges” (30.8%), and “Employees respond more quickly to changes in audience and market needs” (25.2%).

Graph 2 Assessment of the statement “Media organizations that invest in knowledge adapt more easily to market changes”

Source: Authors’ calculation

Graph 1 Reasons for the positive impact of investment in knowledge on adaptation to market changes

Source: Authors’ calculation



A strong linear relationship was observed between the items “Continuous education increases employee motivation” and “Media organizations that invest in knowledge adapt more easily to market changes”, with a correlation coefficient of r=0.714. Furthermore, significant linear associations were found between “Training programs and seminars improve the professional skills of employees” and “Continuous education increases employee motivation” (r=0.586), as well as between “Training programs and seminars improve the professional skills of employees” and “Media organizations that invest in knowledge adapt more easily to market changes” (r=0.579).

Table 3 Correlations
1 2 3 4
1. Continuous education is essential for high-quality work in contemporary media -
2. Training programs and seminars improve the professional skills of employees .424** -
3. Continuous education increases employee motivation .393** .586** -
4. Media organizations that invest in knowledge adapt more easily to market changes .412** .579** .714** -
**. Correlation is significant at the 0.01 level (2-tailed).
Source: Authors' calculation
  1. CONCLUSION

This research study contributes to the development of future directions in human resource education within the media sector by identifying potential trends, emerging best practices, and key competencies required of media professionals in the contemporary digital environment. Particular emphasis is placed on a strategic approach to business operations, as well as on competencies of critical importance for the planning, implementation, and evaluation of training programs, grounded in an interdisciplinary approach and the principles of continuous professional development. In the context of accelerated and profound transformations of the media landscape, the need for new, innovative, and creative human resources is becoming increasingly pronounced. The research findings indicate that training and professional development programs in media organizations remain insufficiently systematic, as only 13.1% of organizations regularly organize seminars and training activities, while in the majority of cases such programs are implemented occasionally or rarely. Nevertheless, a statistically significant association between the frequency of training provision and the type of media confirms that the institutional approach to employee education depends on the media sector. These results demonstrate that the structural characteristics of media organizations influence employees’ educational practices. A significant relationship was also identified between the forms of employee professional development and the type of media, further confirming that different media sectors adopt different models of knowledge development. Internal training represents the most common form of professional development, particularly in print and television media, whereas external education programs and conferences are more characteristic of radio stations and news agencies. Online courses are poorly represented and largely limited to print and online media, indicating the underutilized potential of digital learning formats.

Regarding respondents’ attitudes, continuous education received a high mean score of 5.62, with a strong level of agreement among respondents regardless of gender, educational background, job position, employment sector, or work experience. The most significant reasons underlying this perception relate to increased self-confidence gained through new knowledge, a sense of professional advancement, and the perception of being valued by the organization. This pattern of responses clearly indicates that continuous education has a strong motivational effect on media employees, thereby confirming Hypothesis H1. The statement that media organizations investing in employees’ knowledge are better able to respond to market changes was rated with a very high mean score of 6.06, accompanied by low variability and a high degree of consensus across all sociodemographic and professional categories of respondents. Key reasons include more effective implementation of new business and technological models, greater organizational flexibility, and faster responses to changes in audience needs and market conditions. These findings clearly demonstrate that investment in knowledge represents an important mechanism of adaptability for media organizations, thus confirming Hypothesis H2.



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