HUMAN RESOURCES IN THE MEDIA: CONTINUOUS EDUCATION AS A KEY TO CONTEMPORARY BUSINESS
Dragana Stefanović
Faculty of Economics and Engineering Management, Novi Sad, Serbia
e-mail: draganavstefanovic@gmail.com
Abstract: The rapidly growing media industry operates under conditions of constant and dynamic change within a highly competitive environment, which constitutes a key prerequisite for its survival and further development. In this context, organizations are increasingly focusing on strategic human resource management, particularly in the areas of recruitment and retention of qualified personnel, as well as on enhancing overall employee productivity. Changes in the contemporary world of work, driven by the development of new technologies, tools, and methodologies, render continuous learning a necessity, as relevant skills quickly lose their currency. At the same time, the achievement of organizational goals requires a workforce capable of adapting to market changes, with human resources management playing a crucial role in anticipating competency gaps and planning training activities. Moreover, continuous education contributes to attracting and retaining talent, as modern employees increasingly value opportunities for professional development and career advancement.
Primary
research was conducted to examine the extent to which institutional
practices of education and professional development in media
organizations contribute to the development of employees’
professional competencies, their adaptability to contemporary
professional demands, and their alignment with strategic objectives
and professional standards. The research sample was based on
purposive sampling and included employees of media organizations in
the Republic of Serbia (n
= 274). Data were collected between December 2025 and January 2026.
The findings demonstrate that continuous education has a dual effect
Only
13.1% of organizations reported that they regularly
provide seminars and training programs for their employees, while
46.4% do so occasionally,
30.3% rarely,
and 10.2% never. A
chi-square test of independence revealed a statistically significant
association between responses to the question “Does
your organization provide training programs/seminars for employees?”
and the type of media in which respondents are employed, χ²(12, n =
274) = 24.756, p = 0.016, phi= 0.301. As
shown in Table 2 (Crosstabulation), the values of the Adjusted
Residuals indicate that employees in print
media
were significantly less likely than expected to report Yes,
regularly
(Adjusted Residual = –2.5), while the category Never
was significantly more frequent than expected (Adjusted Residual =
3.1). Conversely, for employees in television,
the number of cases in the Never
category was lower than expected. Table
2
Crosstabulation Within
media organizations, the most common form of employee professional
development is internal
training programs
(39.8%), followed by external
seminars
(19.7%), conferences
(16.8%), and self-directed
learning
(16.4%), while online
courses
are the least represented (7.3%). A
chi-square test of independence revealed a statistically significant
association between the form of professional development and the type
of media in which respondents are employed, χ²(16, n=274) = 28.580,
p=0.027,
phi=0.323.
The highest proportion of employees in print
media
and television
(42.9% each) reported participation in internal training programs.
Employees in radio
were most frequently engaged in external seminars, whereas those in
news
agencies
were equally represented in external seminars and conferences (50%
each). Online courses were reported only by employees in print
media
(14.3%) and online
media/portals
(12.8%), while in other media organizations they were negligibly
represented. Respondents
evaluated the statement “Continuous
education increases employee motivation”
with an average score of 5.62, a median of 6, and a mode of 6. The
first quartile (Q1) was 5, indicating that 25% of respondents rated
the statement with 5 or lower, while the third quartile (Q3) was 7.
The variable demonstrated relatively low variability (CV=26.71%) and
strong negative skewness (Skewness=–1.102). This view was
consistently expressed across gender, educational levels,
organizational positions, employment sectors, and years of
professional experience in the media. Among respondents who rated the
statement with 5 or higher, the most frequently cited reason was “New
knowledge increases confidence and self-assurance in job performance”
(44%), followed by “Additional
education creates a sense of personal and professional advancement”
(34.67%), and “Employees
feel valued when employers invest in their knowledge”
(21.3%). Graph
1
Reasons for the positive impact of continuous education on motivation Source:
Authors’
calculation Respondents
evaluated the statement “Media
organizations that invest in knowledge adapt more easily to market
changes”
with a very high average score of 6.06, a Median of 6, and a Mode of
7. The variable exhibited strong negative skewness (Skewness=–1.521)
and relatively low variability (CV=19.75%). This view was
consistently expressed across gender, educational levels,
organizational positions, employment sectors, and years of
professional experience in the media. Among respondents who rated the
statement with a score of 5 or higher, the most frequently cited
reason was “Knowledge
enables more efficient implementation of new business and
technological models”
(44%), followed by “The
organization becomes more flexible and better prepared for
competitive challenges”
(30.8%), and “Employees
respond more quickly to changes in audience and market needs”
(25.2%). Graph
2 Assessment
of the statement “Media
organizations that invest in knowledge adapt more easily to market
changes”
Source:
Authors’
calculation Graph
1
Reasons for the positive impact of investment in knowledge on
adaptation to market changes
Source:
Authors’ calculation A
strong linear relationship was observed between the items “Continuous
education increases employee motivation”
and “Media
organizations that invest in knowledge adapt more easily to market
changes”,
with a correlation coefficient of r=0.714.
Furthermore, significant linear associations were found between
“Training
programs and seminars improve the professional skills of employees”
and “Continuous
education increases employee motivation”
(r=0.586),
as well as between “Training
programs and seminars improve the professional skills of employees”
and “Media
organizations that invest in knowledge adapt more easily to market
changes”
(r=0.579).
CONCLUSION This
research study contributes to the development of future directions in
human resource education within the media sector by identifying
potential trends, emerging best practices, and key competencies
required of media professionals in the contemporary digital
environment. Particular emphasis is placed on a strategic approach to
business operations, as well as on competencies of critical
importance for the planning, implementation, and evaluation of
training programs, grounded in an interdisciplinary approach and the
principles of continuous professional development. In the context of
accelerated and profound transformations of the media landscape, the
need for new, innovative, and creative human resources is becoming
increasingly pronounced. The research findings indicate that training
and professional development programs in media organizations remain
insufficiently systematic, as only 13.1% of organizations regularly
organize seminars and training activities, while in the majority of
cases such programs are implemented occasionally or rarely.
Nevertheless, a statistically significant association between the
frequency of training provision and the type of media confirms that
the institutional approach to employee education depends on the media
sector. These results demonstrate that the structural characteristics
of media organizations influence employees’ educational practices.
A significant relationship was also identified between the forms of
employee professional development and the type of media, further
confirming that different media sectors adopt different models of
knowledge development. Internal training represents the most common
form of professional development, particularly in print and
television media, whereas external education programs and conferences
are more characteristic of radio stations and news agencies. Online
courses are poorly represented and largely limited to print and
online media, indicating the underutilized potential of digital
learning formats. Regarding
respondents’ attitudes, continuous education received a high mean
score of 5.62, with a strong level of agreement among respondents
regardless of gender, educational background, job position,
employment sector, or work experience. The most significant reasons
underlying this perception relate to increased self-confidence gained
through new knowledge, a sense of professional advancement, and the
perception of being valued by the organization. This pattern of
responses clearly indicates that continuous education has a strong
motivational effect on media employees, thereby confirming Hypothesis
H1. The statement that media organizations investing in employees’
knowledge are better able to respond to market changes was rated with
a very high mean score of 6.06, accompanied by low variability and a
high degree of consensus across all sociodemographic and professional
categories of respondents. Key reasons include more effective
implementation of new business and technological models, greater
organizational flexibility, and faster responses to changes in
audience needs and market conditions. These findings clearly
demonstrate that investment in knowledge represents an important
mechanism of adaptability for media organizations, thus confirming
Hypothesis H2. LITERATURE
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Frequency
Percent
Valid Percent
Cumulative Percent
Gender
Male
123
44.9
44.9
44.9
Female
151
55.1
55.1
100.0
Total
274
100.0
100.0
Level of education
High school
79
28.8
28.8
28.8
Higher school
31
11.3
11.3
40.1
Faculty
110
40.1
40.1
80.3
Master
50
18.2
18.2
98.5
PhD
4
1.5
1.5
100.0
Total
274
100.0
100.0
Type of media organization in which you are employed
Print media
49
17.9
17.9
17.9
Television
147
53.6
53.6
71.5
Radio
27
9.9
9.9
81.4
Online media / portal
47
17.2
17.2
98.5
News agency
4
1.5
1.5
100.0
Total
274
100.0
100.0
Employment sector
Public
26
9.5
9.5
9.5
State sector
248
90.5
90.5
100.0
Total
274
100.0
100.0
Work experience in the media sector
Less than 2 years
18
6.6
6.6
6.6
2–5 years
27
9.9
9.9
16.4
6–10 years
37
13.5
13.5
29.9
More than 10 years
192
70.1
70.1
100.0
Total
274
100.0
100.0
Your position within the media organization
Journalist
97
35.4
35.4
35.4
Editor
74
27.0
27.0
62.4
Producer
10
3.6
3.6
66.1
Technical staff
39
14.2
14.2
80.3
Management
38
13.9
13.9
94.2
Other
16
5.8
5.8
100.0
Total
274
100.0
100.0
Crosstab
Does your organization provide training programs/seminars for employees?
Yes, regularly
Occasionally
Rarely
Never
Total
Type of media organization in which you are employed
Print media
Count
1
18
19
11
49
% within type of media organization
2.0%
36.7%
38.8%
22.4%
100.0%
Adjusted residual
-2.5
-1.5
1.4
3.1
Television
Count
25
70
44
8
147
% within type of media organization
17.0%
47.6%
29.9%
5.4%
100.0%
Adjusted residual
2.0
0.5
-0.1
-2.8
Radio
Count
3
12
8
4
27
% within type of media organization
11.1%
44.4%
29.6%
14.8%
100.0%
Adjusted residual
-0.3
-0.2
-0.1
0.8
Online media / portal
Count
7
23
12
5
47
% within type of media organization
14.9%
48.9%
25.5%
10.6%
100.0%
Adjusted residual
0.4
0.4
-0.8
0.1
News agency
Count
0
4
0
0
4
% within type of media organization
0.0%
100.0%
0.0%
0.0%
100.0%
Adjusted residual
-0.8
2.2
-1.3
-0.7
Total
Count
36
127
83
28
274
% within type of media organization
13.1%
46.4%
30.3%
10.2%
100.0%
1
2
3
4
1. Continuous education is essential for high-quality work in contemporary media
-
2. Training programs and seminars improve the professional skills of employees
.424**
-
3. Continuous education increases employee motivation
.393**
.586**
-
4. Media organizations that invest in knowledge adapt more easily to market changes
.412**
.579**
.714**
-